FAQ

Frequently Asked Questions

How does red light therapy work?
Red light therapy uses specific wavelengths of light to penetrate the skin and stimulate your cells to repair and regenerate naturally. Think of it as giving your skin cells a boost of energy to do what they already do — just faster and more effectively.

How often should I use the mask?
We recommend 10–20 minutes per session, 3–5 times per week for best results. Consistency is key — most customers start noticing visible improvements within 2–4 weeks of regular use.

Is it safe to use?
Yes. LED light therapy is non-invasive, painless and safe for all skin types. The mask includes eye protection cushions to shield your eyes during use.

When will I see results?
Most customers notice their skin feeling softer and looking brighter within the first 2 weeks. More significant improvements in fine lines, skin tone and texture are typically visible after 4–8 weeks of consistent use.

Does it cover the neck as well?
Yes — the LumaHaven mask includes a separate neck piece, treating both your face and neck simultaneously. The neck is one of the first areas to show signs of ageing and is often overlooked by other masks.

How do I charge the mask?
The mask comes with a USB charging cable. A full charge takes approximately 4–5 hours and provides 1–2 hours of use. The indicator light flashes red while charging and stays on when fully charged.

What are the 7 light colours for?
Each colour targets different skin concerns:

  • 🔴 Red (630nm) — anti-ageing, collagen boost, skin repair
  • 🔵 Blue (460nm) — acne, bacteria control
  • 🟢 Green (520nm) — skin tone, calming
  • 🟣 Purple (630+460nm) — scar repair, skin renewal
  • 🟡 Yellow (630+520nm) — wrinkles, immunity boost
  • 🔵 Cyan (460+520nm) — oil control, metabolism
  • ⚪ White (460+520+630nm) — fine lines, brightening

What's included in the box?

  • LumaHaven LED Face & Neck Therapy Mask
  • Neck piece
  • Wireless remote control unit
  • USB charging cable
  • Adjustable straps
  • Eye protection cushions
  • Instruction manual

Do you offer free shipping?
Yes — we offer free shipping across Australia on all orders. Delivery typically takes 8–15 business days.

What is your returns policy?
We offer a 30 day satisfaction guarantee. If you're not happy with your purchase for any reason, contact us at hello@lumahaven.com.au and we'll make it right.